FAQs & Guides
Everything you need to know about HandyHelpa — from getting started to getting paid.
General
Payments & Billing
Safety & Verification
Jobs & Applications
Disputes & Support
Account & Profile
Guides
Getting Started
Getting Started as a Helpa
Download the app → Create your profile → Add your skills and experience → Complete KYC verification → Start browsing jobs and submitting offers. The whole setup takes under 15 minutes.
Getting Started as an Employer
Download the app → Create your account → Tap "Post a Job" → Describe your task, location, and budget → Receive offers from verified Helpas → Review profiles and hire the best match.
For Helpas
How to Build a Strong Helpa Profile
Use a clear, professional profile photo. Write a concise bio that highlights your top skills and years of experience. Add relevant past work. Complete your KYC badge — verified Helpas receive up to 3× more job invitations.
Tips for Writing Winning Job Offers
Read the full job description before offering. Personalise your message to show you understand the task. Be specific about your timeline and what is included in your price. Competitive pricing combined with a high rating wins more jobs.
For Employers
How to Write an Effective Job Post
Include a clear title, detailed description of the task, location (or "remote"), your expected timeline, and a realistic budget range. Good job posts receive more high-quality offers faster.
Reviewing and Selecting the Right Helpa
Compare offers by looking at each Helpa's rating, number of completed jobs, review content, and their offer message. Don't just pick the cheapest — look for the best value. You can message candidates before committing.
Payments
Understanding Escrow and Payments
When you hire a Helpa, the agreed payment is held in secure escrow — neither party can access it until the job is done. Once you confirm completion, the funds are released to the Helpa automatically. This protects both sides from fraud.
How to Withdraw Your Earnings
Go to your Wallet → tap Withdraw → enter the amount and your bank details. Withdrawals are processed within minutes. Make sure your bank account details are correct and up to date in your profile settings.
Safety & Trust
Staying Safe on HandyHelpa
Always communicate through the in-app chat — this creates a record and keeps you protected. Never pay or receive payment outside the platform. For in-person jobs, share your location with a trusted contact and meet in visible, public areas first.
How to Resolve a Dispute
First, try to resolve the issue directly through in-app messaging. If that fails, open a dispute from the job page within 7 days of completion. Submit clear evidence (photos, screenshots, messages). Our team will review and issue a binding decision within 48–72 hours.